Patron Services Guide

Table of Contents

Warehouse Procedures

Pallet Information

• Pallets
• Pallet Tags
• Palletizing
• Pallet Exchange Policy

Product Codes

• Wine Product Codes
• Empty Glass Codes & Pallet Markings

Forms and Documentation

• 24-hour Advance Delivery Notice
• Bills of Lading
• New Product Notification
• Bottling Schedule
• Return Material Authorization

Projects

• Special Projects
• Imported Wine Containers

SCVC inbound Cased Goods at a Glance

Stacking Patterns & Carton Markings

Office Procedures

Order Processing

• Winery Sales Orders
• Revised Orders
• Exports and Bond to Bond Transfers
• Order Processing Procedures
• Case Labeling
• Reports Offered Through our Website

Accounts Receivable

• Invoicing and Month-End Reports
• Past Due Policy
• Terminating Winery Account
• Credit card past due policy

Administrative Policies

• Low Density Storage Page
• Inventory Loss Provision
• Breakage Policy
• Mis-ship Policy
• Insurance Requirements

Miscellaneous

Privacy Policy

Credit Card Processing