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Patron Services Guide

Table of Contents

Warehouse Procedures

Pallet Information

  • Pallets
  • Pallet Tags
  • Palletizing
  • Pallet Exchange Policy

Product Codes

  • Wine Product Codes
  • Empty Glass Codes & Pallet Markings

Forms and Documentation

  • 24-hour Advance Delivery Notice
  • Bills of Lading
  • New Product Notification
  • Bottling Schedule
  • Return Material Authorization

Projects

  • Special Projects
  • Imported Wine Containers

SCVC inbound Cased Goods at a Glance

Stacking Patterns & Carton Markings

Office Procedures

Order Processing

  • Winery Sales Orders
  • Revised Orders
  • Exports and Bond to Bond Transfers
  • Order Processing Procedures
  • Case Labeling
  • Reports Offered Through our Website

Accounts Receivable

  • Invoicing and Month-End Reports
  • Past Due Policy
  • Terminating Winery Account
  • Credit card past due policy

Administrative Policies

  • Low Density Storage Page
  • Inventory Loss Provision
  • Breakage Policy
  • Mis-ship Policy
  • Insurance Requirements

Miscellaneous

Privacy Policy

Credit Card Processing

Sonoma County Vintners Co-op. Inc.
830 DenBeste Court (Building B)
Windsor, CA 95492

Mailing Address
825 DenBeste Court
Windsor, CA 95492
P: 707.838.6678
F: 707.838.9658

© 2003-2025 Sonoma County Vintners Co-op. Inc. and Pack N' Ship Direct. All Rights Reserved.
All brand and product names mentioned herein are trademarks of their respective owners.
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  • Map - Buildings A, B, & C
  • Map - Building H
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